FAQ Frequently Asked Questions
KeXinMaterials 13 years B2B protective case factory. Here are 20 most common questions covering factory, OEM/ODM, MOQ, certifications, payment, lead time, packaging, sample, agency, warranty, factory audit, etc.
20 Common Questions
Is KeXinMaterials a factory or trader?
KeXinMaterials is a source factory with 18,000㎡ facility, self-owned material compounding, mold, injection/rotomolding, assembly, and shipping. Established 2014, not a trader.
Do you support OEM/ODM?
Yes. 3D design 3 days, sampling 7-10 days, mold 45 days, mass production 30 days. MOQ 50 pcs standard, 300 pcs custom. FOB Shenzhen/Ningbo Port.
How to inquire?
Email kexin@beeaa.com or WhatsApp +86 13590555309, 12-hour reply. Please provide: qty / size / use case / certification required.
What's the MOQ?
Standard SKU 50-100 pcs, custom 300 pcs. Mixed batch (3-5 SKUs) 100 pcs min.
Where is the factory?
Zhongshan, Guangdong. 18,000㎡ self-built facility: 13,000㎡ production + 5,000㎡ warehouse.
What certifications?
ISO9001 / ROHS / CE / SGS / MAC / IP67 / California Prop 65. 20+ design patents.
Payment terms?
T/T 30% deposit + 70% against B/L copy. L/C for USD/EUR 500K+. O/A 30-60 days for established clients.
Lead time?
Standard SKU in stock 7-15 days, custom 30-45 days (incl. mold). FOB sea freight 14-35 days to destination port.
Packaging?
5-layer corrugated export carton + EPE foam. SKU label + barcode per carton. Pallet export customizable.
Sample policy?
Standard SKU samples free (buyer pays shipping), custom sample USD 200-1500 + 7-10 days sampling.
Minimum order value?
USD 5,000 per order. Below this can consolidate or switch to EXW Zhongshan.
Agency / distributor policy?
Regional exclusive / global agency. 20-35% below factory price, quarterly rebate 3-8%, marketing support 5-10% sales rebate.
Product warranty?
1 year under normal conditions. Bulk orders can extend to 3 years. Non-human damage free replacement.
Factory audit?
Video audit + third-party SGS / TÜV / BV on-site audit supported. Book: kexin@beeaa.com, 7 days arrangement.
Eco / recycling?
PP / ABS recyclable material 80%+. Product carbon footprint report (ISO 14067) available.
Rush orders?
30% rush fee, 15-20 day delivery. Book 7 days in advance.
Overseas warehouse?
FBA / overseas warehouse compatible. 3PL partners: USA / Germany / Saudi / Japan.
Logo customization?
Silk print / laser engraving / mold texture, 3 options. MOQ 100 pcs, free proofing.
FOB / CIF / DDP?
FOB Shenzhen / Ningbo supported. CIF / DDP available but FOB is more flexible for sea freight.
Contact info?
Email: kexin@beeaa.com / Phone/WeChat/WhatsApp: +86 13590555309 / Main store: https://beeaa.com